Please use the Service NSW app to check-in. It is advisable to wear a mask and maintain 1.5m distance.

COVID-19 - How we're protecting you

COVID SAFE NSW HEALTH GUIDELINES

Install the Service NSW App to enter our premises. It is advisable to wear a mask.

Staff, patients and visitors are advised by telephone, website, and signs on our doors to not enter if they have any symptoms of COVID-19, including fever, sore throat, cough, runny nose, vomiting or diarrhoea, fatigue, malaise, muscle aches and pains. If symptomatic, patients should get tested.

We have requested patients by telephone, email, website, and signs on the door to call ahead if they symptoms of COVID-19.

Where practicable, staff must maintain physical distance of at least 1.5 metres, wear a mask at all times while in the practice, and clean surfaces with a disinfectant several times daily.

We have markers on the floor, reduced seating capacity, and allow only one person to attend a consultation where possible.  We also advise patients to wait outside and not to attend the practice until the appointment time.

We offer telehealth appointments where practical.

We use telephone or video for all essential staff meetings where practical.

Where reasonably practical, we stagger start times and breaks for staff members and encourage breaks to be taken outside. We ensure physical distancing is maintained in common areas, such as break rooms or meeting rooms. Surgical masks are worn where physical distancing cannot be maintained.

We review regular deliveries and request contactless delivery and invoicing where practical.

We have adopted and support good hand hygiene practices at all times.

Our bathrooms are well stocked with hand soap and paper towels.

We have hand sanitiser at key points in the practice, such as entrances and exits, patient rooms and waiting areas.

Staff wear PPE where appropriate and have had training in infection prevention and control.

We increase natural ventilation in indoor areas by opening windows and doors where possible, and increase mechanical air exchange by optimising any ventilation or air conditioning settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).

We clean frequently used indoor hard surface areas at least daily with detergent and disinfectant. We clean frequently touched areas and surfaces several times per day.

We maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturers’ instructions.

Staff wash hands with soap and water before and after cleaning.

We encourage contactless payment options.

We use the Service NSW App and QR Code to keep a record of the name, contact number and entry time for all staff, patients (including all people who accompany a patient to an appointment) and contractors for a period of at least 28 days. Contact details are collected using a contactless electronic method such as a QR Code. We ensure it is possible to distinguish between in-person and telehealth appointments.

We use the Service NSW QR Code to protect privacy and ensure the records are secure. We use a handwritten record-keeping system when QR not practicable.

We have made staff aware of the COVIDSafe app and the benefits of the app to support contact tracing if required.

We have registered our practice through nsw.gov.au

We will cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at our workplace, and notify SafeWork NSW on 13 10 50.

COVID-19 Our clinic guidelines for Patients and Staff

At Dee Why Skin we observe the following guidelines for the safety and protection of our patients and staff.  The guidelines are consistent with the COVID-19 guidelines of the various medical professional colleges to which we belong.

  • Wearing a mask to appointments is strongly advised by NSW Health: “You should wear a surgical mask when you are in the same room with other people (even if they are also in isolation) and when you visit a healthcare provider.”
  • Staff with symptoms of fever, cough and fatigue will not attend work.
  • Reception areas and staff are protected by measures such as appropriate screening and social distancing.
  • All consultations will be by appointment only and spaced to minimise patient crossover.
  • Patients will be questioned within the 24-hour period before an appointment regarding any acute illness, with particular emphasis on fever & respiratory symptoms. The appointment will be cancelled if a patient is symptomatic of an illness.
  • On entering the clinic patients are questioned about any respiratory or febrile illness. If they have such symptoms, they will be politely counselled to leave the clinic and to see their GP as soon as possible for consideration of COVID-19 testing.
  • Only one person at a time will attend for an appointment with minimal crossover in waiting room and with adherence to 1.5m distancing.
  • If the patient is a child, they will be accompanied by only one adult.
  • Patients are directed to hand sanitation on entering the clinic.
  • Appropriate personal protection will be utilised by the practitioners and assistants for procedures including consideration of masks, eye protection, gowns and single use gloves.
  • Ideally treatments are not for a protracted period of time.
  • Appropriate anti-bacterial/viral antiseptic preparations are utilised for procedures.
  • After each treatment all surfaces utilised during the procedure will be cleansed with appropriate anti-bacterial/viral agents.
  • In the clinic regular anti-bacterial/viral cleansing of items such as door handles and surfaces will be undertaken.